Refund & Cancellation

You may cancel an order and receive a full refund if the cancellation is made before our team starts working on it — typically within 12 hours of payment or before you submit the required details, whichever is earlier.

Refunds will not be issued in the following cases:

• The order has entered production / customization.
• The final video or eCard has been delivered.
• Delay caused by the customer not providing required details or photos.
• Change of mind after delivery.

If we are unable to deliver your order due to a technical issue on our side, or if there is a confirmed defect that we cannot rectify, you are eligible for a full refund.

Approved refunds are processed back to the original payment method within 5–7 business days. The exact time for the amount to reflect in your account depends on your bank or payment provider.

To cancel an order or request a refund, email [email protected] with your order ID and reason. Our team will review and respond within 48 hours.